ACL’s Voice messaging platform employs intelligent business logic and advanced algorithms in order to enhance voice messaging services through a secured and scalable communication channel. Our voice messaging services including; Outbound Dialing, Inbound Dialing, Missed Call, and Voice OTP are a suite of creatively designed applications that adapts to an enterprise processes quickly to deliver a seamless experience. Built using state-of-the art tools and SaaS technology, ACL’s voice platform provides attractive turn-key applications to increase enterprises productivity, and enable businesses to deliver a personalized customer experience for sharper engagement, better business and enhanced revenue streams.
ACL’s services are hosted in a data-center offering highest level of multiple layered physical and e-security.
Infrastructure uptime is guaranteed to be 99.99%
Tier 3 hosting data center: The request to Enterprise/third party application also happens over secured HTTPS.
Our services are designed with highly scalable architecture and are integrated with multiple telecom operators.
Our voice services are flexible and highly configurable, enabling on the fly integration.
Voice services and Database are backed up for quick disaster recovery. Voice calls can be sent over a pool of telecom lines providing redundancy and failure tolerance.
ACL’s Outbound dialing is an intelligent customer communication platform empowering enterprises to send pre recorded messages of phone calls instantly and simultaneously to thousands of mobile numbers. Businesses can now deliver real-time information to your target customers.
Notifications to specific individuals or group of users.
Consistency and high throughput support with proper DLR handling. Multiple trial attempts in case of un-matured calls
Smart APIs for businesses to plug in their own services. Comprehensive MIS with multiple reporting
Intelligent and powerful scheduling. Vernacular support
ACL’s Inbound Dialing services helps businesses address various routine queries of callers on their own thus automating the process and reducing the call load of agents. ACL’s Inbound dialing service helps organizations deliver exceptional service to the customers every time they connect with them. With the service, every customer interaction is handled appropriately across the enterprise to encourage proactive action.
Supports response over unified channels. Seamless integration with SMS, IVR, OBD & Email
Reduces costs, time and risks. Improves customer engagement and satisfaction
High volume support. Effective dashboard
Open APIs for businesses to plug in their own services.
Use our Missed call services to gain insights, help customers voice their opinion, participate in polls. An ideal tool for brand engagement, consumer engagement and lead generation, missed call is highly accepted in today's landscape. A highly effective customer verification & authentication tool. By combining the benefits of SMS & Voice; it also offers a great customer feedback solution.
Zero charges to end customer. Cross-telco connectivity
Business and Non-Business hours configuration
DND check as per TRAI compliance. Detailed real-time reporting.
Perfect tool for brand engagement, consumer engagement and lead generation
ACL’s voice platform guarantees assured delivery of critical and time-sensitive information across the globe via calls. Voice-based OTP is a 2-factor authentication tool that allows businesses to facilitate missed call based OTP generation for its customers. This quick and reliable notification solution ensures guaranteed delivery of information on consumer’s mobile; like transactional OTP, utility passwords, and alerts.
Supports termination of National and International messages
Dedicated connectivity to overcome any latency issue. Multiple trial attempts in case of message failure.
Comprehensive reports with KPIs to monitor and track performance
High throughput support and consistency with proper DLR handling