Nearly 80% cos to implement conversational customer engagement to enhance CX: Study

9 Feb, 2022

“As enterprises emerge from dealing with the impact of Covid-19, re-architecting their IT infrastructure to leverage digital platforms will be a major priority, and customer experience is the top driver of these investments as it directly impacts the organisation’s bottom line,” stated Courtney Munroe, Research Vice President for Worldwide Telecommunications Research, IDC.  

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