Send product recommendations and offers on WhatsApp to customers who opt-in.
Super easy onboarding to help you get started without any hassle. Automate up to 90% conversations and engage at scale.
You do not need to be a coding genius to get started!
Know your customers better with analytics and optimize campaigns for a higher ROI.
Build your bot in one language and make it understand 100+ languages with just one click.
With its unique ISO 27001-certified platform and impressive uptime, be assured of safe, high-quality, and high-availability interactions.
Grow your revenue
Higher conversions vs. traditional one-way
Cut down on cost
Cost reduction in customer care through increased agent efficiency
For chat over the channels your customers love vs. voice
Connect to existing IT infrastructure to make the most out of the vast amounts of customer data
Grow with the business as you move through your digital transformation journey
Increase internal efficiency, while providing improved customer experience across the value chain
Ifood was looking to improve the entire delivery chain, including signing up more restaurants, register new delivery staff as well as improving sales and customer service towards the end user.
Ifood implemented Chatlayer’s Conversational AI chatbots to quickly solve customer challenges, provide faster conversion for gift cards and onboard new restaurants and delivery staff. As a result, it saw 91% satisfaction score for delivery staff onboarding via Chatlayer, a 70% reduction in delivery service costs and 49% increase in gift card conversion across multiple channels.
Don't talk at your customers. Talk with them. No matter what channel they're using, you get 100% reach and endless possibilities - all with a single API. Now you can personalize every conversation, at scale with Sinch.