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Always-on engagement at scale

Real conversations, real relationships

Send product recommendations and offers on WhatsApp to customers who opt-in.

Instant automation

Super easy onboarding to help you get started without any hassle. Automate up to 90% conversations and engage at scale.


You do not need to be a coding genius to get started!

Advanced analytics

Know your customers better with analytics and optimize campaigns for a higher ROI.

Truly multilingual

Build your bot in one language and make it understand 100+ languages with just one click.

Safe and secure

With its unique ISO 27001-certified platform and impressive uptime, be assured of safe, high-quality, and high-availability interactions.

Supercharge your business with the goodness of AI

Grow your revenue


Higher conversions vs. traditional one-way

Cut down on cost


Cost reduction in customer care through increased agent efficiency

Superior CX


For chat over the channels your customers love vs. voice

Set your eyes on growth with Chatlayer

Integrate seamlessly

Connect to existing IT infrastructure to make the most out of the vast amounts of customer data

Accelerate growth

Grow with the business as you move through your digital transformation journey

Improve processes

Increase internal efficiency, while providing improved customer experience across the value chain

Use case: Customer support

Smart bot for smart businesses

Ifood was looking to improve the entire delivery chain, including signing up more restaurants, register new delivery staff as well as improving sales and customer service towards the end user.


The Result

Ifood implemented Chatlayer’s Conversational AI chatbots to quickly solve customer challenges, provide faster conversion for gift cards and onboard new restaurants and delivery staff. As a result, it saw 91% satisfaction score for delivery staff onboarding via Chatlayer, a 70% reduction in delivery service costs and 49% increase in gift card conversion across multiple channels.


Bank on personalized conversations for higher conversions

Don't talk at your customers. Talk with them. No matter what channel they're using, you get 100% reach and endless possibilities - all with a single API. Now you can personalize every conversation, at scale with Sinch.