Dec 13, 2021
Missed call services are being used by an increasing number of businesses around the world today for varying purposes, starting for customer verifications to the promotion of services or products. It is often used to conduct surveys or pools as well. In this system, a phone number tends to be marketed to customers through platforms like websites, social media, SMS, emails and more. Customers simply need to give a missed call to this number in order to give feedback, register for the product/ service, seek out offers, and more. The missed call system provides a high degree of convenience to both businesses and customers.
In the fast-paced world, not many customers have the time to engage with brands, even if they want to. Hence, they always look for the easiest, affordable, fast, and convenient ways to connect with a company. Missed call service comes as a perfect communication tool in this situation. It is an extremely convenient method of communication that does not involve any type of expense.
There are multiple ways modern business organizations are using missed call solutions, such as:
How does voice-based communication work?
Voice-based communication tactics used by modern businesses can be of a variety of types. In addition to using outbound and inbound dialing services, many companies are also utilizing voice-based OTPs. One Time Password or OTP is a two-factor authentication (2FA) process that provides an additional layer of security to messages by generating single-use passwords. Voice-based OTP Services come as a huge help when the delivery of an OTP SMS repeatedly fails. A customer can also trigger generating an OTP Voice during their OTP verification process.
Most companies use voice OTPs for:
There are many providers of Voice Business Solutions who can help companies to enjoy the benefit of Voice OTPs including Sinch (previously ACL Mobile).
Voice-based communication strategy for enterprises
Having a competent communication strategy in place is crucial for all companies. While emails, social media, and texting are obviously helpful in connecting with the leads, a growing number of business organizations are exploring Enterprise Voice Solutions to accelerate their communication strategy. They typically use Voice API platforms that facilitate voice calling, conferencing and missed call services to connect with their customers in an innovative, engaging, and user-friendly manner. By efficiently utilizing these Voice API platforms, you get to control your inbound calls and convert more calls to revenue. It may even enable you to add call tracking to your existing software platform for the purpose of preventing data silos.
Advantages of using a voice messaging system for business
Increase in business engagement level
Voice calling capabilities allow for a rich customer experience. Some of these platforms even facilitate vernacular language support. Hence, your customers get the benefit of interacting with your business in a language of their choice. Such an approach significantly boosts business engagement levels and ensures improved customer satisfaction.
Easy to scale
Voice API platforms help your business to connect with carrier networks beyond borders. This comes as a huge help for companies catering to international clients or customers. They can easily scale up their communication strategy with the help of these platforms.
Time-sensitive voice OTPs
Many voice platforms offer the facility of sending OTPs. They guarantee the assured delivery of critical and time-sensitive information across the planet through calls. Similar to the typical SMS OTP feature, Voice-based OTP is also a two-factor authentication tool. It is a prompt and dependable notification solution that makes sure that the messages are delivered on the mobile phone of the customers securely in time. It usually is used for utility passwords and alerts.
With smart outbound calling services, you get to send prerecorded messages of phone calls instantly to thousands of mobile numbers simultaneously. It helps in delivering real-time information to target customers without a hassle. Inbound voice solutions on the other hand help you to address various routine queries of callers on their own by automating the process and reducing the call load of agents.